Legal

Terms & Conditions

Please carefully read these terms of service before using our website or placing an order with Hadramawt Restaurant and Catering.

These Terms and Conditions (“Terms”, “Agreement”) govern your use of the website operated by Far East Interlink SDN BHD (Registration No.: 201801017317 (1279333-H)) doing business as Hadramawt Restaurant and Catering (“we”, “us”, “our”). By accessing our website, creating an account, or placing an order, you accept and agree to these Terms in full. If you disagree with any part of these Terms, you must not use our website or services.

1. General Use

Eligibility

By using this website, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of this site.

Account Registration

To access certain features, such as faster checkout and order history, you may need to register an account.

You must provide accurate, current, and complete information during the registration process.
You are entirely responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that provide incomplete, inaccurate, or misleading information.

2. Orders and Pricing

Order Acceptance

All orders placed through our website are subject to availability and acceptance by us. We reserve the right to decline or cancel an order for any reason, including but not limited to:

Unavailability of ingredients or menu items.
Suspicion of fraudulent activity.
Errors in product or pricing information.

Pricing

Prices listed on our website are in Malaysian Ringgit (MYR). Prices are subject to change without notice. The total price displayed at checkout includes the cost of the food, applicable taxes, and delivery fees where applicable.

3. Payment Processing

We use trusted third-party payment gateways to process transactions. By providing your payment details, you authorize us to charge the total order amount to your selected payment method.

We do not store full credit card numbers on our servers.
You must ensure that sufficient funds are available to complete the transaction.
In the event of payment failure, your order will not be processed.

4. Delivery and Pickup

Delivery Timelines

We strive to deliver your order within the estimated timeframe provided at checkout. However, delivery times may be affected by factors outside of our control, such as traffic, weather conditions, or unusually high demand.

Receiving Your Order

It is your responsibility to ensure that someone is available at the delivery address to receive the order. If the delivery driver cannot reach you after multiple attempts, the order may be cancelled without a refund.

5. Intellectual Property

All content included on this website, such as text, graphics, logos, images, audio clips, and software, is the property of Far East Interlink SDN BHD or its content suppliers and is protected by Malaysian and international copyright laws. You may not reproduce, duplicate, copy, sell, or commercially exploit any portion of this website without express written consent from us.

6. Limitation of Liability

To the fullest extent permitted by law, Far East Interlink SDN BHD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or our products.

Dietary Preferences & Allergies: While we take precautions to prevent cross-contamination, we cannot guarantee that any item is entirely free of allergens. Please contact us directly if you have severe allergies before placing an order.

7. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising out of or relating to these Terms or the use of our services shall be resolved exclusively in the courts of Malaysia.